Before making an exterior or visible change to your property, your association may require written approval.The process generally includes:Review your community guidelines to determine whether approval is required and identify any specific requirements.Submit an Alteration Request with details about the proposed change and any required supporting documents.Association review takes place in accordance with your community's governing documents and established procedures.Wait for written approval before beginning any work. Requirements and review timelines vary by community. Please refer to your association's governing documents and homeowner portal for community-specific information.Important: Submitting a request does not constitute approval. Work should not begin until written approval has been received.

Maintenance responsibilities vary by community and are determined by your association’s governing documents.Generally:Homeowners are responsible for maintaining their individual home and other components assigned to the owner by the governing documents.The association is typically responsible for designated common areas and other components specifically assigned to the association. Because responsibilities can differ significantly between communities, please review your association’s governing documents or contact your community manager if you are unsure.Not sure who is responsible? Submit a maintenance request or contact your community manager, and our team can help determine the appropriate next step.

A maintenance emergency is an issue that poses an immediate threat to people, property, or essential community services and cannot reasonably wait until normal business hours.Examples may include active flooding or major water leaks, fire or significant property damage, hazardous conditions in common areas, or other situations requiring immediate attention.If there is an immediate threat to life or safety, call 911 or the appropriate emergency service first.For non-emergency maintenance concerns, please submit a maintenance request through the appropriate form so our team can review and coordinate the next steps.Please note: What the association is responsible for varies by community and is determined by your governing documents.

A resale package provides important association information commonly requested during the sale or transfer of a home.Depending on the community and applicable requirements, it may include:Association governing documents and policiesCurrent budget and financial informationInsurance informationAssessment and account informationDisclosure of known violations or outstanding balancesOther community-specific documents or required disclosures The exact contents of a resale package vary by association and transaction.Please note: Resale packages should be ordered through the designated resale document provider to ensure the most current information is provided.

Processing times vary depending on the community, type of package requested, and the selected delivery option.Current processing times and any available expedited options will be displayed when placing your order through the designated resale document provider.We recommend ordering resale documents as early as possible to avoid delays in your transaction.Please note: Steel River Management Services cannot guarantee closing dates or processing times established by third-party providers.

Your community’s governing documents are available through your homeowner portal.These may include the Declaration, Bylaws, Rules and Regulations, architectural guidelines, policies, and other community-specific documents.Because each association has its own governing documents, homeowners should refer to the documents for their specific community when reviewing responsibilities, restrictions, or approval requirements.If you are unable to locate a document or are unsure which document applies, please contact your community manager for assistance.