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Owner Resources
Helpful forms, guidance, and links for homeowners in Steel River–managed communities.
Association-specific documents and records are available through your secure homeowner portal.
Requests and Review Process
Submit common requests that require management or Board review.
Alteration Request Form
This form applies to exterior or visible changes only. Interior modifications typically do not require approval unless otherwise stated in your governing documents.
Why is an alteration request required?
Most Pennsylvania associations require written approval before exterior changes or visible improvements. This helps the Board apply the community’s standards consistently and protects property values.
Submit an alteration request when you plan to:
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Change exterior paint/colors
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Install a fence, pool, deck, patio, or pergola
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Replace windows/doors/roof/siding
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Add a shed, hot tub, generator, or satellite dish
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Modify landscaping in common/limited common areas (if applicable)
What you’ll typically need to include:
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A brief description of the change
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Photos of the existing area
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A sketch or vendor proposal (dimensions/materials/colors)
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Approximate start and completion dates
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Contractor info + proof of insurance (if required by your association)
What happens after your request is received:
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We confirm the request is complete
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It is routed to the Board / Architectural Review Committee (if applicable)
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You’ll receive an approval, denial, or request for revisions
⚠️Important:
Do not begin work until you receive written approval. Requirements vary by association—your governing documents control.
Maintenance Request Form
For repairs or issues within common or association-maintained areas.
What qualifies as a maintenance request?
Maintenance requests are used to report issues related to common areas or association-maintained elements, as defined by your governing documents. These requests allow management to evaluate the issue, determine responsibility, and coordinate repairs when applicable.
Common examples of association-maintained items:
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Roadways, sidewalks, curbs (if applicable)
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Common area landscaping or lighting
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Community signage, monuments, or amenities
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Shared roofs, siding, or exterior elements (condos only)
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Stormwater facilities and drainage systems
Common examples of owner-responsibility items:
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Interior plumbing, electrical, HVAC
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Appliances and fixtures
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Windows, doors, and interior finishes
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Individual driveways or patios (unless otherwise stated)
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Damage caused by owner negligence
Responsibility varies by association. When in doubt, submit a request and management will review the issue in accordance with your governing documents.
What happens after your request is received:
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Management reviews the request and determines responsibility
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If association-maintained, the issue is scheduled or assigned to a vendor
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If owner-responsibility, you will be notified accordingly
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Emergency issues are prioritized based on severity and safety
Submission of a maintenance request does not guarantee immediate service or HOA responsibility.
Emergency Issues
Emergencies include situations involving active water leaks, fire hazards, gas odors, or conditions that pose an immediate safety risk.
For after-hours emergencies, please contact the emergency number provided by your association. Routine requests submitted as emergencies may be reclassified.
Payments & Account Access
Make payments, review balances, and access association-specific information through your homeowner portal.
Payment Information
To mail a payment, make your check payable to your community and include your name, community name, property address, and account number.
Please mail payments to the address provided by your association.
Access Homeowner Portal
Log in to view balances, make payments, and manage your account.
Payment methods are consistent across communities. Assessment amounts, due dates, and late fees are governed by your association’s documents.
Moving, Selling & Leasing
Resources related to selling, leasing, or moving within your community.
Resale Package Requests
If you are selling your home within a Steel River–managed community, a resale package is required prior to closing.
In Pennsylvania, resale disclosures are mandated to ensure buyers receive key information about the association before purchasing. This helps protect both the buyer and seller and prevents delays during the sale process.
A resale package typically includes:
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Governing documents (CC&Rs, bylaws, rules)
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Financial information and outstanding balances
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Disclosure of violations associated with the property
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Other documents required under Pennsylvania law
Why resale packages matter:
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Disclosure Compliance: Pennsylvania law requires full disclosure of HOA/COA obligations.
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Financial Clarity: Buyers receive insight into assessments, reserves, and association finances.
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Clear Title Transfer: Outstanding balances or violations are identified before closing.
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Informed Buyers: Buyers understand community rules and responsibilities.
Without a completed resale package, closings may be delayed or impacted.
👉 Order a Resale Package
(You may be redirected to a secure third-party ordering system.)
Processing times and fees are set in accordance with Pennsylvania law and association requirements.
Need Help or Have a Question?
For questions not covered here, please contact your community manager or submit a message through the homeowner portal.